Shipping and Returns
Delivery to Switzerland
Delivery in 1-3 days, via Swiss Post
Shipping costs: 5 CHF. Free delivery from 36 CHF.
Delivery outside Switzerland
France, Germany, Belgium
Delivery in 3-7 days, via UPS carrier
Delivery at Home: 10€
Free delivery from 70€
VAT, customs fees and other taxes are at the charge of Helvetiq.
Other countries, except Switzerland, France, Germany, Belgium
Delivery in 4-10 days, via UPS carrier
Delivery at Home: 25€
The VAT, the possible customs charges and other taxes are the responsibility of the Customer.
Returns
The Customer has a right of return of 14 days from the receipt of the goods. To exercise this right, he/she just has to send an email to info@helvetiq.ch indicating his/her decision to return. Helvetiq will then send by email, an authorization of return as well as indications concerning the procedure to follow. As of the reception of this email, the Customer has 14 days to return the goods. The product must be returned in its original packaging, in its original condition, new and unused. Once the goods have been received, Helvetiq will proceed with the refund using the same payment method as the one used for the purchase, within 14 days. The customer is responsible for the return shipping costs.
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