Shipping and Returns
Delivery to Switzerland
Delivery in 1-3 days, via the Planzer carrier
Shipping costs: 5 CHF. Free delivery from 36 CHF.
The parcel is taken care of by Planzer and delivered against signature to the delivery address indicated by the Customer. The Customer must ensure that he/she provides the access conditions of the delivery address (code, building, floor, door ...), as well as an email address and a telephone number where he/she can be easily reached. The Customer will receive an email as soon as the package is shipped, allowing him to track the delivery of the package. He can via the tracking link, choose to modify the delivery day, the delivery address or authorize a delivery without signature. In case of absence at the time of delivery, the deliverer leaves a notice in the mailbox. The Customer is invited to contact Planzer to schedule a new delivery. If there is no response from the Customer after one week, the package is returned to Helvetiq. When a package is returned to Helvetiq following an unsuccessful delivery, Helvetiq will notify the Customer via the email address provided in the order form. If the Customer does not hear from Helvetiq within 3 months of the email being sent, Helvetiq will cancel the order and reserves the right to refund the Customer. If the customer wishes to have the package reshipped, the reshipment costs will be charged to the customer.
Delivery outside Switzerland
The Customer has a right of return of 14 days from the receipt of the goods. To exercise this right, he/she just has to send an email to firstname.lastname@example.org indicating his/her decision to return. Helvetiq will then send by email, an authorization of return as well as indications concerning the procedure to follow. As of the reception of this email, the Customer has 14 days to return the goods. The product must be returned in its original packaging, in its original condition, new and unused. Once the goods have been received, Helvetiq will proceed with the refund using the same payment method as the one used for the purchase, within 14 days. The customer is responsible for the return shipping costs.
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